Who Uses FleXtel? ....Applications of FleXtel Numbers

Our customers use FleXtel numbers for many different applications...

Clubs, Committees, Charities and Organisations

Who should read these notes?

Any organisation with elected members or posts/positions that change over time, especially if personal home/work telephone numbers are used to contact a particular member.

Why?

A FleXtel number is a phone number that can be linked to a position or title, not just an individual, for the lifetime of a club or association. The personnel may change, but the contact phone number will remain the same.

What are the benefits?

When people contact an organisation, they usually want to correspond with a particular role within the organisation rather than with a specific individual. For example, a prospective member would want to contact the membership secretary, or if a member has an article for the organisations newsletter he would want to contact the editor.

After most elections there is usually some change, but by using FleXtel numbers there is no need to update contacts with new numbers for each position, as a unique phone number can be assigned to each role within the group in order to cover future personnel changes. For example, when the membership secretary retires, people will immediately speak to the new membership secretary when calling the same FleXtel number. Having one FleXtel number per position saves the club money as FleXtel numbers are completely free to use.

FleXtel numbers can also be obtained in a memorable block of consecutive numbers so that stationery and publications can look more organised:

President: 0701 0702 900
Chairperson: 0701 0702 901
Secretary: 0701 0702 902
Editor: 0701 0702 903

As well as for long term strategic benefits, FleXtel's services can also be used for temporary changes, such as if a member is ill or unavailable.

Example of a situation involving FleXtel numbers in temporary group changes:

The Chairperson of a Third World debt relief charity is away on holiday and is unable to deal with calls at that time. With a FleXtel number arrangement in the committee, enquirers can still call the Chairperson's number but be instantly redirected to the Vice-Chairperson who is available to deal with their call. This approach will make the charity appear more organised than others and may affect the number of donations they receive, as usually the absent member's telephone is left to ring, or is answered by a machine indicating when the member will return.

The alternative would be to send out notifications to all interested parties (members, other organisations, press etc.) informing them of the new contact phone number. These are expensive and unprofessional, since retired members may frequently be interrupted with enquiries and have to provide the enquirer with the phone number of the replacing individual. In light of this, it seems that FleXtel provides the ideal solution to gain smoother functioning for all types of organisations.

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